Help and questions

Cannot find what you need? Email support@flarnex.com between 9:00 and 18:00 CET, Monday to Saturday.

Buying

Why is there no “add to cart” button?

Because we do not take payment online. Instead you send a short request through the form, we email back a total, and you settle up on the checkout page or with the driver. The full process is on how ordering works.

How fast will I hear back?

Usually within the same working day, and never later than the next. The call confirms stock, settles a delivery day, and tells you when the parcel would leave. That total is fixed once we send it.

Is there a minimum order?

No. Delivery is included whatever you buy, so ordering one tool costs you no more in carriage than ordering four. There is nothing to unlock by spending more.

Can I change or cancel an order?

Yes, free of charge, right up until it is handed to the courier — just reply to your confirmation. After that you can refuse it at the door, which costs nothing either.

Paying

How can I pay?

On the card form at the checkout, or in cash to the driver on delivery. Bank transfers we do not take. Please decide which works for you before you order, rather than at the door.

Does the price include VAT?

Yes. Every total includes Spanish VAT and delivery. Buying for a business? Say so in your request and your invoice will show the VAT separately. Invoices are issued by FLOFUM, S.L., CIF B75621250.

What if my country does not use the euro?

We convert the total before your parcel leaves and put the local amount in the call we make, so you know exactly what to have ready. Couriers carry little change, so try to have close to the exact amount.

Delivery and returns

How long does delivery take?

It normally goes to the courier within one to two working days of you our call, then takes between one and seven working days to reach you depending on where you are. The delivery page has the full table.

What if I am not in?

Couriers usually try two or three times and leave a note so you can rearrange. If every attempt fails, the parcel comes back to us and we contact you to arrange another delivery or close the order.

Can I change my mind after delivery?

Yes, within 14 days of delivery and without giving a reason. The tool should only have been handled enough to check it, and the full price comes back to you. Details are on returns.

The tools

How long does a battery last?

It depends on the tool and the job. The pruner’s batteries give roughly three to four and a half hours each, which is a long day in an orchard. The blower runs for about thirty minutes on one charge — plenty for a normal-sized garden. Tools that come with two batteries let you charge one while you use the other.

How thick a branch will the pruner cut?

Up to 30 mm, about the thickness of a broom handle. For anything bigger, the cordless chainsaw handles wood up to 10 cm across. Forcing a pruner through wood thicker than its rating is the quickest way to damage the blade.

Can the pressure washer work without a tap?

Yes. It comes with a 5-metre hose with a filter on the end, so it can draw water from a bucket or a water butt. That makes it handy for patios, garden furniture and bikes well away from an outdoor tap.

Is the weed burner cordless?

No — it is the one tool in the range that plugs in. It runs at 2000 W and reaches around 650 °C, which is more power than a battery can sensibly deliver. More on how it works in clearing weeds without a spray.

Are the batteries shared between tools?

Do not assume so. Each tool comes with its own battery and charger, and we do not guarantee that a battery from one tool will fit or work in another. If you want to share, ask us first and we will tell you honestly.